Customer Care

To ensure a smooth delivery, please make sure someone is available to receive your order on delivery day. While we strive to get everything right, we can’t take responsibility for incorrect addresses or missed deliveries. We’ll keep you updated on your order’s status, so you’re always in the loop!

If you need to cancel or change your order, we kindly ask that you let us know at least 48 hours before dispatch. We’re happy to issue refunds within this timeframe, and please note that some changes may incur additional charges.

While we can’t accept returns or exchanges unless your order is damaged, we want to make sure you’re happy with your purchase. If you notice any issues, please contact us within 24 hours of receiving your order. We’re here to help and support you!

As a registered New Zealand kitchen, we take food safety seriously. Our products may contain allergens like nuts, dairy, gluten, and eggs. We encourage you to check ingredient labels and reach out to us with any dietary concerns—your safety is our priority!